Frequently Asked Questions

Everything you need to know about your Clumsy Goat order.

How long will it take for my coffee to arrive?

We aim to dispatch all orders within 24 hours. Standard UK delivery typically takes 2-3 business days, while express options are available at checkout for next-day delivery.

Is your coffee roasted to order?

Yes! To ensure maximum freshness, our beans are roasted in small batches. This guarantees that you receive the most aromatic and flavorful coffee possible.

Do you offer international shipping?

Currently, we primary ship within the United Kingdom and select European countries. Please check our shipping page for a full list of available destinations and rates.

Can I return my order if I'm not satisfied?

We want you to love your brew. If there is an issue with your order, please contact us within 14 days. Please note that for food safety reasons, we cannot accept returns on opened bags of coffee unless faulty.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Are your coffee beans ethically sourced?

Absolutely. At Clumsy Goat, we prioritize working with suppliers who ensure fair pay for farmers and utilize sustainable farming practices to protect the environment.